Privacy Policy

Information We Collect

We collect various types of information to provide and improve our services. This includes information you provide directly, data we collect automatically, and information from third-party sources when applicable.

Personal Information You Provide

• Name, email address, and phone number when you create an account
• Profile information including trading experience and financial goals
• Communication preferences and feedback you provide
• Payment information for premium services (processed securely through third-party providers)

Automatically Collected Data

When you use our platform, we automatically collect certain technical information including your IP address, browser type, device information, and usage patterns. This helps us understand how our services are being used and identify areas for improvement.

How We Use Your Information

Your information helps us deliver personalized trading education and maintain a secure, effective platform. We use collected data for legitimate business purposes that benefit both you and our service quality.

• Providing personalized trading plan recommendations and educational content
• Sending important account updates, security alerts, and educational newsletters
• Analyzing usage patterns to improve our platform features and user experience
• Preventing fraud and maintaining platform security
• Complying with legal requirements and regulatory obligations

Data Protection and Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address emerging threats.

Technical Safeguards

All data transmissions are encrypted using industry-standard SSL/TLS protocols. Our servers are protected by advanced firewalls and intrusion detection systems. We use secure data centers with physical access controls and environmental monitoring.

Access Controls

Access to personal information is strictly limited to authorized personnel who need it to perform their job functions. All employees undergo security training and sign confidentiality agreements. We regularly audit access logs and permissions.

Data Backup and Recovery

We maintain secure backups of your data to prevent loss due to technical failures. Backup systems are encrypted and stored in geographically separate locations. Our disaster recovery procedures are tested regularly to ensure data availability.

Your Rights and Choices

Under Philippines data protection laws and international privacy standards, you have several rights regarding your personal information. We're committed to honoring these rights and providing clear processes for exercising them.

Access and Portability

You can request a copy of all personal information we hold about you. We'll provide this data in a commonly used, machine-readable format within 30 days of your request. This includes your account details, usage history, and any automated processing records.

Correction and Updates

If any of your personal information is inaccurate or incomplete, you have the right to have it corrected. You can update most information directly through your account settings, or contact our support team for assistance with more complex changes.

Deletion and Erasure

You can request deletion of your personal information, subject to certain legal and operational requirements. We'll permanently delete your data within 60 days unless we're required to retain it for regulatory compliance or legitimate business purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and provide personalized content. These technologies help us remember your preferences and improve our service quality.

Types of Cookies We Use

• Essential cookies that are necessary for basic website functionality
• Performance cookies that help us understand how visitors interact with our site
• Functional cookies that remember your preferences and settings
• Analytics cookies that provide insights into user behavior and site performance

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some functionality of our platform. Most browsers allow you to view, manage, and delete cookies individually.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.

Account Information

Basic account information is retained while your account is active and for up to 3 years after account closure. This allows us to reactivate accounts if requested and maintain necessary business records.

Usage Data

Website analytics and usage data is typically retained for 2 years to help us understand long-term trends and improve our services. This data is anonymized where possible and aggregated for analysis purposes.

Communication Records

Customer support communications and educational content interactions may be retained for up to 5 years for quality assurance and regulatory compliance purposes.

International Data Transfers

Our primary data processing occurs within the Philippines. However, some of our trusted service providers may process data in other countries. When international transfers occur, we ensure appropriate safeguards are in place.

All international data transfers comply with Philippines Data Privacy Act requirements and include appropriate contractual protections. We only work with service providers who demonstrate adequate data protection standards and commit to protecting your information.

Service Provider Locations

Our cloud infrastructure partners operate secure facilities in multiple countries, always with encryption and access controls. Email services and customer support tools may involve processors in regions with equivalent data protection laws.

Changes to This Policy

We regularly review and update this privacy policy to reflect changes in our practices, technology, and regulatory requirements. When significant changes occur, we'll notify you through email and prominent website notices.

Minor updates, such as clarifications or administrative changes, will be posted directly to this page with an updated "Last Modified" date. We encourage you to review this policy periodically to stay informed about how we protect your information.